Grievance Redressal Cell – NSS Teacher Training College Ottapalam Palakkad

COLLEGE GRIEVANCE REDRESSAL CELL (GRC)

The student’s grievance cell functioning in the college based on UGC regulations. Grievance Redressal System is very important in every system administration. It is the responsibility of the Principal and staff to provide feasible environment to all in the college.

Any form of discontent or dissatisfaction on the part of the students can be informed to the cell. The grievances received by the Principal are forwarded to the concerned convener and members of the Committee to look in to the problems depending upon the nature and seriousness of the issue. The Committee has been working continuously to take the best efforts possible to create a harmonious and conducive atmosphere to everyone.

Objectives of Grievance Redressal Cell

The main objective of the Grievance Cell is to promote and maintain a conducive and harmonious educational environment among the students. The Students’ Grievance Cell is constituted for the redressal of the problems reported by the students of the College. The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

The major objectives of the cell are,

Maintain a healthy working atmosphere amongst staff, students and parents.
To create and implement a mechanism to handle the reported grievances.
The Grievance cell helps Students to record their complaints and solve their problems related to academics, resources and personal grievances.
Maintaining and promoting a good Student-Student relationship and Student-teacher relationship.
To ensure effective solution to the student grievances with an impartial and fair approach.
Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal. There is an anti ragging and discipline committee also to address such issues.
Woman Harassment complaints will be handled as per government guidelines by women cell and discuss with grievance cell.
To forward the findings to the Management if necessary for further action.
To convene periodical meetings to discuss whether the grievances have been settled.
To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.

Functions of Grievance Redressal Committee

To accept written grievances from students and staff related to the system.
To create and implement a mechanism to handle the reported grievances.
To forward the findings to the Management if necessary for further action.
To listen, record and scrutinize the grievances submitted to them by the Staff and Students and take necessary steps immediately.
To attend to the grievances based on the authenticity and gravity of the criticisms made.
To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.
To convene periodical meetings to discuss whether the grievances have been settled.
To make a follow-up of these matters at regular intervals till their final disposal.
To maintain strict confidentiality, if necessary.

If the problem arises from the students and is not resolved informally, students may file a grievance with the College Grievance Redressal Cell. Any type of student complaint or problem may be presented to the cell for an official review. If the problem is very serious, the staff council also meets and discusses the issue with the convener of the grievance cell and all other faculties. The procedure is based on the UGC guidelines. The principal as well as the convener take initiative to solve the problem as early as possible.

Composition of College Grievance Redressal Cell

Sl.No.	Name	Designation	Position
1	Dr Ampili Aravind	Principal	Chairman
2	Dr Seemamenon KP	Associate professor	member
3	Dr KS sajan	Assistant Professor	Member
4	Dr Minikumari D	Assistant Professor	Member
5	Dr sankaranarayanan Paleeri	Assistant Professor	Member
6	Dr Sheeba Krishnan	Assistant Professor	Member

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.